Not included in any of the current plans as standard, it can only be purchased as a bolt-on to your existing Dynamics 365 plan, and combines LinkedIn Sales Navigator and Dynamics 365 for Sales, unifying social and sales data to help pinpoint leads, and reel them in through personalized engagement. Microsoft Relationship Sales: Not so much a separate app, Relationship Sales is more of an add-on. Dynamics 365 Sales Insights is available as an add-on to Dynamics 365 for Sales Enterprise, Customer Engagement Plan, and Microsoft Relationship Sales.ĭynamics 365 Customer Insights Unifying data from across numerous sources, this app gives users a single view of customers, helps boost engagement, and unearths insights to help businesses produce personalized experiences.ĭynamics 365 Customer Service Insights Using machine learning, this app enables businesses to offer better customer service by measuring performance across channels, using data analysis to highlight areas for improvement, and help customer services agents be more productive with the use of innovative AI capabilities and features. The app also features a number of marketing automation tools to help businesses market to their customers more intelligently.ĭynamics 365 Sales Insights This AI-powered reporting app aims to help sales teams do more by providing data-driven insights, suggestions, and prompts. The app allows hiring managers to build personalized onboarding guides, trackable workflows and to-do lists mapped out by day, ensuring your new team member knows exactly what they’re doing from the get-go.ĭynamics 365 for Marketing: Built to replace Microsoft Dynamics Marketing, Dynamics 365 for Marketing contains all the features a growing business needs to plan and execute their marketing strategy, including email campaigns, landing page management, and events management. Includes Attract, Onboard, and Core HR modules.Įncompassing all your necessary onboarding functions within one web-based app, Dynamics 365 for Talent: Onboard can be licensed as a standalone platform. Covering both front and back-end operations, Dynamics 365 for Retail delivers unifies digital, in-store, and behind the scenes processes.ĭynamics 365 for Talent: Fully integrated with LinkedIn, Dynamics 365 for Talent aims to help organizations find the right people, and streamline their hiring and on-boarding process from start to finish while also bolstering employee engagement, growth, and satisfaction. With customer service features including scripting information, recommendations, and easy access to knowledge bases, this app allows customer service agents to aid customers faster and in a more personalized way.ĭynamics 365 for Field Service: Dynamics 365 for Field Service enables teams to get access to the information and resources they need, in real time, wherever they are in the world.ĭynamics 365 for Project Service Automation: Offering planning, scheduling, and collaboration capabilities, this Project Service Automation app help project-orientated businesses manage projects and maintain profitability.ĭynamics 365 for Retail: Built specifically with retail businesses in mind, this app allows users to create immersive customer experiences, deliver outstanding service and optimize their operations. Based on solutions from Microsoft’s existing Dynamics suite, the apps work together within Dynamics 365, allowing businesses to manage all their operations within one comprehensive, accessible solution.ĭynamics 365 for Finance and Operations (Formerly Dynamics AX): This ERP app offers capabilities for managing business-critical processes, and boasts features allowing businesses to manage and plan their finances, inventory and warehousing, and transportation operations.ĭynamics 365 Business Central (Formerly Dynamics NAV): A NAV-based ERP built for small-to-midsized businesses, Business Central contains all the tools an organization needs to manage their accounting and back-end operations, including manufacturing, warehousing, and supply chain management.ĭynamics 365 for Sales (Formerly Dynamics CRM Online): The CRM arm of Dynamics 365, Dynamics 365 for Sales provides a sales and management system that offers insight into customer relationships and helps generate leads and conversions.ĭynamics 365 for Customer Service (Formerly Dynamics CRM Online): Dynamics 365 for Customer Service allows users to assist customers and drive engagement. Much like its operating system cousin Windows 10, Dynamics 365’s functionalities are broken down into individual apps, each covering a specific business process. What apps are available with Dynamics 365? Dynamics 365 mixed reality app licensing.
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